Boosting consumption starts from the heart. In 2021, the ＂March 15th＂ party of CCTV was successfully held.
The 31st "March 15th" party of China Central Radio and Television General Station was broadcast live on CCTV financial channel at 20: 00 on March 15th, and simultaneously broadcast live on CCTV financial client, CCTV video client and Yangguang Voice of Economy. The party was hosted by Chen Weihong, Xie Yingying, Long Yang and Meng Zhandong. This year’s "March 15th" party focused on the theme of "boosting consumption from the heart", and paid attention to the new hot spots and new phenomena in the field of consumer rights protection from three aspects: perfecting digital rules to build confidence in the Internet economy, paying attention to public safety to torture the conscience of the industry, and paying attention to service quality and calling for sincerity with honesty.
The theme of the "March 15th" party in 2021 is "Boosting consumption starts from the heart". It is hoped that through the power of honesty, everyone will live a happier and happier life, steadily improve their consumption capacity, improve the consumption environment, and let residents consume and be willing to consume, so as to promote the improvement of people’s livelihood and economic development. At the same time, it is necessary to adhere to the bottom line of safety and integrity in the field of consumption and build a just and orderly ecological defense line. Build a more sunny, transparent, safer and more honest consumer market.
Perfecting digital rules and building confidence in internet economy
New technologies such as artificial intelligence, mobile internet, big data, cloud computing, e-commerce live broadcast, online payment, online order, new industries, new formats and people’s new working methods, communication methods and lifestyles are constantly emerging, constantly updating our consumption map and expanding the boundaries of consumption, which also puts forward new topics for protecting consumers’ legitimate rights and interests and market supervision. The Central Economic Work Conference held at the end of last year emphasized that "development should be standardized according to law and digital rules should be improved. It is necessary to improve the legal norms of platform enterprise monopoly identification, data collection and use management, and consumer rights protection. It is necessary to strengthen regulation, enhance regulatory capabilities, and resolutely oppose monopoly and unfair competition. "
Face recognition technology based on artificial intelligence and big data is deeply integrated into people’s livelihood services, urban governance, security and other fields. The investigation of "March 15th" party found that some merchants such as home improvement enterprises, automobile 4S shops and supermarkets illegally used face recognition technology to track consumers’ trips and record consumers’ information without consumers’ knowledge.
Case details: On March 15th, it was exposed that Kohler Bathroom, BMW and MaxMara stores installed face recognition cameras, and a large amount of face information had been collected!
The "3.15" party also paid attention to the serious loopholes in the management of job seekers’ resumes in some online job recruitment platforms such as Zhaopin and Hunting. Through forged business licenses, they can easily pass the platform review, get corporate accounts, download a large number of job seekers’ resumes and sell them in batches on other online channels.
Case details: The resumes of Zhaopin recruitment and hunting platform exposed at the March 15th party can be downloaded at will, and a large number of them flow to the black market!
In 2020, the elderly aged 60 and above have accounted for 11.2% of the total number of netizens, and the penetration rate of the Internet to the elderly group has further increased. Living an intelligent and digital life has brought a lot of convenience and speed to the elderly, but some mobile phone software frequently pushes so-called "safety tips" by taking advantage of the weak awareness and lack of network knowledge of the elderly. The "3.15" party survey revealed that these softwares actually induced the elderly mobile phone users to click the download link to get advertising traffic, but they brought a lot of inconvenience to the elderly.
Case details: On March 15th, the party reminded me that the black hand of mobile phone cleaning software reached out to my parents! They are pushing the elderly to the abyss of fraud …
Internet advertising has various forms, strong interactivity, rapid dissemination and accurate delivery, and it has been the focus of the regulatory authorities in recent years. However, the "March 15" party found that there are still some false and illegal advertisements involving medical drugs, health food and other harmful to people’s health on Internet platforms with great social influence and wide coverage, such as UC browser and 360 search engine.
Case details: 3.15 party exposure revealed 360 search medical advertisement fraud chain, UC browser involved in casting false medical advertisements for unqualified companies.
Pay attention to public safety and torture the conscience of the industry
Paying attention to and protecting public safety is always the focus of the "March 15th" party, especially food safety. In this respect, the state has always stressed the need to protect "safety on the tip of the tongue" with "the most stringent standards, the strictest supervision, the most severe punishment and the most serious accountability". With the improvement of residents’ consumption level, the proportion of mutton in people’s food consumption has increased year by year, and the output of mutton has also continued to rise. However, it was reported in the "March 15th" party that some farmers used lean meat, which was banned by the state for a long time, in order to raise the price and increase the income.
Details of the case: See Clenbuterol again after the exposure on March 15th! Clenbuterol sheep flow to many places!
The quality of steel bar materials is directly related to the quality of buildings and the safety of people. The "March 15th" party reported that some illegal enterprises bought waste steel bars, and after simple heating and elongation, they were refurbished and processed into "slimming" steel bars that did not meet the national standard of "Steel for Reinforced Concrete", which brought great hidden dangers to building safety.
Case details: 3.15 party exposure, reporter’s direct attack: waste steel bars are renovated overnight! Tens of thousands of tons of black-hearted steel bars flow into the construction site every year.
Paying attention to service quality and calling for sincerity with honesty
In 2020, the proportion of service industry in GDP has risen to 54.5%. The smooth domestic circulation and the formation of a strong domestic market also mean that the proportion of service industry in the whole economy will continue to increase and it will act as an increasingly strong growth engine. The "March 15th" party will also focus on the improvement of service quality this year. Although the maintenance service industry seems inconspicuous, it is closely related to the daily life of ordinary people and the legitimate rights and interests of consumers. The "March 15th" party found through testing that watches that can be repaired free of charge only by degaussing instruments actually encountered various routines and traps in many famous watch repair centers, and were charged high maintenance fees ranging from 450 yuan to 2,390 yuan. Only one famous watch repair center in Xi ‘an and Chengdu was repaired according to actual conditions.
Case details: 3.15 party exposure revealed the inside story of watch maintenance: the watch was left intact for one night, and several thousand yuan of maintenance fees were available.
The dry dual-clutch gearbox used in some Ford cars is prone to rust and failure due to rain leakage. However, some 4S shops of automobiles put the blame on the owner when the manufacturer clearly has a solution, deceiving unsuspecting consumers to repair and replace it at a high price.
Case details: 3.15 party exposed the inside story of the rust of this Ford gearbox: the design has defects but pits consumers!
Finidi, a luxury brand owned by Nissan Motor Co., is famous for its comfort and safety. However, when many British and finidi QX60 cars frequently have gearbox failures, manufacturers and 4S shops have not come up with any thorough solutions to the problem except for repeated maintenance and replacement, and even asked the owners to give up the right to pursue responsibility and rights protection before carrying out follow-up maintenance.
Case details: On March 15th, it was revealed that this British-finidi gearbox had frequent failures! Actually give the owner hush money?
The new development stage, new development concept and new development pattern mean that a new consumption era is coming with the wind, and it also means that we should manage fairness and justice with stricter market supervision, quality supervision and safety supervision. Only in this way can market players show real creativity and protect a safe and smooth cycle.
With the vigorous development of online transactions, new formats and new business models have emerged and grown rapidly, which has played an important role in stabilizing growth, promoting consumption and expanding employment. At the same time, there have been many problems. In response to social concerns, the State Administration of Market Supervision formulated and promulgated the Measures for the Supervision and Administration of Online Transactions, which was officially released at today’s "March 15th" party. The Measures refine and improve the relevant laws and regulations, and formulate a series of specific institutional rules to regulate trading behavior, compact the main responsibility of the platform, and protect the rights and interests of consumers. The promulgation of the "Measures" will provide a strong legal support for improving the online transaction supervision system, continuously purifying the online transaction space, maintaining the online transaction order of fair competition, and creating a safe and secure online consumption environment, which has important practical significance.
Internet, television, telephone, mail order and other sales methods have implemented the seven-day unreasonable return system in accordance with the provisions of the Consumer Protection Law. Today, the State Administration of Market Supervision, together with the Central Radio and Television General Station, issued an initiative to urge the majority of physical store merchants to voluntarily join the "seven-day offline shopping without reason to return goods" activity, actively improve the after-sales service system, promptly handle the return of goods without delay to consumers’ reasonable demands, promptly return the paid goods to consumers, and actively publicize the unreasonable return rules and accept supervision, so that consumers can feel more at ease and have no worries.
Since its establishment 31 years ago, the "3.15" party has always stood by the people, always started from the public interest, and always worked as a builder and maintainer of consumer ecology, from maintaining consumer safety to continuously paying attention to public safety fields such as information safety, food safety and ecological safety, and from focusing on major illegal events to promoting the rule of law and the construction of market order. "Honesty is the way of heaven, and honesty is the way of people." Over the past 31 years, many insiders with a sense of justice have provided selfless help to the "March 15" party. They bravely told the truth, exposed violations, provided clues, and exposed various industry shady and unspoken rules. The "3.15" party specially invited the insiders who provided the clues of "slimming" steel bars to the stage to tell the behind-the-scenes story of the program, thanking these insiders for their integrity and fearlessness, and paying tribute to their bravery.
The "March 15th Party" was jointly sponsored by the Supreme People’s Court, the Supreme People’s Procuratorate, National Internet Information Office, National Development and Reform Commission, Ministry of Industry and Information Technology, Ministry of Public Security, Ministry of Justice, Ministry of Transport, Ministry of Agriculture and Rural Affairs, Ministry of Commerce, National Health and Wellness Commission, State Administration of Market Supervision, National Medical Products Administration, China Consumers Association and CCTV.
At the same time as the "3.15 Party" was broadcast, reporters from CCTV Financial Channel went to various places to report the latest law enforcement situation of the cases exposed at the party, follow up the investigation and punishment actions of the government regulatory authorities in time, and feedback the responses of enterprises and businesses exposed in the program.